Privacy Policy

Effective Date: November 19, 2025
Website: Norliza.com
Last Updated: November 19, 2025

IMPORTANT NAME CLARIFICATION

Online, you may see references to both "Liza Pavlakos" and "Norliza Pavlakos." These refer to the **same person**. Norliza Pavlakos is the current professional brand name, representing a rebrand from the previous name Liza Pavlakos. All services, commitments, and representations made under either name are equally valid and binding.

INTRODUCTION

Norliza Pavlakos ("Norliza," "we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at Norliza.com (the "Website"), submit booking inquiries through speaker bureaus, or interact with our keynote speaking services.

IMPORTANT NOTICES:

Booking Process

Norliza Pavlakos accepts bookings exclusively through speaker bureaus. We are represented by speaker bureaus globally and do not accept direct bookings from individuals or organizations. All booking inquiries, availability requests, and contract negotiations must be conducted through our representing speaker bureaus.

Direct Inquiries

Should booking inquiries come directly to us via bookings@norliza.com, we will redirect the inquiry to an appropriate speaker bureau to organize the booking. We do not process direct bookings under any circumstances.

Not a Mental Health Website

Norliza.com is a professional keynote speaker website and is **NOT a mental health website or mental health service provider**. For mental health support, resources, and verified practitioners, please visit www.mymindhub.com or contact a licensed therapist in your local area.

This policy applies to all visitors, event planners, corporate representatives, speaker bureau professionals, media representatives, and anyone who interacts with our Website or services.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Website or submit any personal information.

INFORMATION WE COLLECT

1. Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Submit a booking inquiry or speaker request through your speaker bureau
  • Complete a contact form
  • Subscribe to our newsletter or email updates
  • Register for webinars or virtual events
  • Request information about speaking engagements
  • Communicate with us via email

IMPORTANT: Norliza Pavlakos accepts bookings exclusively through speaker bureaus. We do not accept direct bookings from individuals or organizations. All speaker bureaus representing Norliza globally handle booking inquiries, contract negotiations, and event logistics.

The personal information we may collect includes:

  • Contact Information: Name, email address, business address
  • Professional Information: Company name, job title, industry, organization type
  • Event Details: Event name, date, location, venue, audience size, event theme, budget range, presentation requirements
  • Communication Preferences: Newsletter subscription status, preferred contact methods
  • Inquiry History: Records of your previous inquiries and communications with us
  • Payment Information: When processing speaking engagement contracts (processed securely through third-party payment processors)

2. Information Automatically Collected

When you visit our Website, we automatically collect certain information about your device and browsing behavior:

  • Device Information: Browser type and version, operating system, device type, screen resolution
  • Log Data: Internet Protocol (IP) address, date and time of visit, pages viewed, time spent on pages, referring website
  • Location Data: General geographic location based on IP address (country, state/province, city)
  • Analytics Data: Website usage patterns, navigation paths, click behavior, search queries on the site

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and user behavior
  • Improve website functionality and performance
  • Deliver relevant content and marketing communications

Types of Cookies We Use:

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics)
  • Functional Cookies: Remember your preferences and enhance your experience
  • Marketing Cookies: Track your browsing to deliver personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our Website.

HOW WE USE YOUR INFORMATION

We collect and use your personal information for the following purposes:

1. Speaking Engagement Services

  • Processing and responding to booking inquiries and speaker requests
  • Communicating event details, requirements, and logistics
  • Negotiating speaking fees and contract terms
  • Coordinating travel arrangements and accommodations
  • Providing pre-event materials, speaker biographies, and promotional content
  • Following up after speaking engagements

2. Communication and Marketing

  • Sending newsletters, updates, and promotional materials about speaking topics and availability
  • Sharing relevant thought leadership content, articles, and resources
  • Notifying you about upcoming speaking opportunities or events
  • Responding to your questions, comments, and customer service requests

3. Website Enhancement and Analytics

  • Analyzing website usage to improve functionality, content, and user experience
  • Understanding visitor demographics and preferences
  • Conducting research and developing new services
  • Testing new features and website improvements

4. Legal and Security Purposes

  • Complying with legal obligations and regulatory requirements
  • Protecting against fraud, unauthorized access, and security threats
  • Enforcing our terms of service and contracts
  • Resolving disputes and investigating complaints

HOW WE SHARE YOUR INFORMATION

Norliza is not in the business of selling your personal information. We value your privacy and only share your information in the following limited circumstances:

1. Speaker Bureau Partners

IMPORTANT: Norliza Pavlakos is represented by speaker bureaus globally and accepts bookings exclusively through these bureau partners. We do not accept direct bookings from individuals or organizations.

When you are referred to our Website from a speaker bureau (such as Gravity Speakers USA or any of our other representing bureaus worldwide), we may share relevant booking and event information with that bureau to facilitate the speaking engagement process. This includes:

  • Event details and requirements
  • Communication regarding availability and scheduling
  • Contract negotiations and logistics coordination
  • Speaker fees and payment processing
  • Travel and accommodation arrangements

We work with speaker bureaus across multiple continents including North America, Europe, Asia-Pacific, Middle East, and other regions. All booking inquiries must be directed to your preferred speaker bureau representing Norliza Pavlakos.

2. Service Providers and Business Partners

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Website hosting and maintenance providers
  • Email marketing platforms (for newsletters and communications)
  • Analytics services (e.g., Google Analytics)
  • Payment processors (for processing speaking fees and transactions)
  • Travel booking services (for coordinating speaker logistics)
  • Customer relationship management (CRM) systems

These service providers are contractually obligated to use your information only for the specific purposes we authorize and to maintain appropriate security measures.

3. Event Organizers and Venues

When you book a speaking engagement, we may share necessary information with:

  • Event organizers and planners
  • Venue representatives
  • Audio-visual and technical support teams
  • Local media contacts (with your consent for promotional purposes)

4. Legal Requirements and Protection

We may disclose your personal information if required to do so by law or in response to:

  • Legal processes, subpoenas, or court orders
  • Government or regulatory investigations
  • Protection of our rights, property, or safety, or that of others
  • Prevention of fraud, security threats, or illegal activities
  • Enforcement of our agreements and policies

5. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that business transaction. We will notify you via email and/or prominent notice on our Website of any such change in ownership or control of your personal information.

INTERNATIONAL DATA TRANSFERS

Norliza is based in **Melbourne, Australia**. If you are accessing our Website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia or other countries where our service providers operate.

By using our Website and providing your information, you consent to the transfer of your data to jurisdictions that may have different data protection laws than your country of residence. We implement appropriate safeguards to protect your information during such transfers.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific Retention Periods:

  • Booking Inquiries: Retained for up to 3 years after the inquiry date or event completion
  • Contract and Financial Records: Retained for 7 years as required by Australian tax and business regulations
  • Marketing Communications: Retained until you unsubscribe or request deletion
  • Website Analytics: Aggregated data retained indefinitely; individual user data retained for 26 months (Google Analytics default)

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

YOUR RIGHTS AND CHOICES

You have certain rights regarding your personal information, depending on your location and applicable laws:

1. Access and Correction

You have the right to access the personal information we hold about you and request corrections to inaccurate or incomplete data.

2. Deletion

You may request deletion of your personal information, subject to certain legal exceptions (e.g., records required for contractual, legal, or regulatory purposes).

3. Objection and Restriction

You can object to certain processing of your personal information or request that we restrict how we use it.

4. Data Portability

You have the right to receive your personal information in a structured, commonly used format and transmit it to another service provider.

5. Opt-Out of Marketing Communications

You may unsubscribe from our marketing emails at any time by:

  • Clicking the "unsubscribe" link in any promotional email
  • Emailing us at info@norliza.com with "Unsubscribe" in the subject line
  • Contacting us using the information provided below

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages regarding your booking inquiries or contracted speaking engagements.

6. Cookie Management

You can manage your cookie preferences through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block cookies from specific websites
  • Block all third-party cookies
  • Clear all cookies when closing the browser

For more information about managing cookies, visit your browser's help section or www.allaboutcookies.org.

GDPR COMPLIANCE (FOR EU/UK VISITORS)

If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary to fulfill a contract with you or take steps at your request before entering into a contract
  • Legal Obligation: Processing is necessary to comply with legal obligations
  • Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights and interests do not override those interests

Your GDPR Rights

In addition to the rights listed above, you have the right to:

  • Lodge a complaint with your local data protection authority
  • Withdraw consent at any time (where processing is based on consent)
  • Request information about automated decision-making and profiling (we do not use automated decision-making)

To exercise any of these rights, please contact us at bookings@norliza.com.

CCPA COMPLIANCE (FOR CALIFORNIA RESIDENTS)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Your California Rights

  • Right to Know: Request information about the personal information we collect, use, and disclose
  • Right to Delete: Request deletion of your personal information, subject to certain exceptions
  • Right to Opt-Out: Opt out of the sale of your personal information (Note: We do not sell personal information)
  • Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights

How to Exercise Your Rights

To exercise your California privacy rights, please contact us at:

We will verify your identity before responding to your request and will respond within 45 days.

AUSTRALIAN PRIVACY PRINCIPLES (APP) COMPLIANCE

As an Australian-based business, we comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). These principles govern how we collect, use, store, and disclose personal information.

Under Australian privacy law, you have the right to:

  • Know what personal information we hold about you
  • Access your personal information (subject to certain exceptions)
  • Correct inaccurate or outdated information
  • Make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Privacy Act

For more information about privacy in Australia, visit www.oaic.gov.au.

SECURITY MEASURES

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption: Sensitive data transmission is encrypted using SSL/TLS technology
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Secure Servers: Data stored on servers with security procedures and firewalls
  • Regular Security Assessments: Periodic reviews of our security practices
  • Employee Training: Staff training on data protection and privacy practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any login credentials or passwords.

MEDIA ENQUIRIES AND PRIVACY

All media enquiries should be directed to: media@norliza.com

Privacy Policy and Media Coverage

Media representatives must be provided with and should reference this Privacy Policy when covering Norliza Pavlakos' story, particularly sections relating to content warnings, mental health resources, and audience responsibility.

Media Privacy Requirements

When engaging with media representatives, journalists, or content creators:

  • Privacy Policy Sharing: This Privacy Policy governs how we share information with media representatives. We may provide biographical information, speaker credentials, and approved promotional materials.
  • Story Verification: Media representatives seeking to verify details of Norliza Pavlakos' personal story or experiences should:
    • Contact media@norliza.com with "Media Verification" in the subject line
    • Contact the relevant speaker bureau representing Norliza for your publication/outlet
    • Respect privacy considerations while maintaining journalistic integrity
  • Sensitive Content Warning: Media coverage that discusses traumatic events or sensitive personal content MUST include appropriate content warnings and resources for affected readers/viewers, including:
    • Reference to www.mymindhub.com for mental health support
    • Information about local mental health resources
    • Clear statement that individuals affected by the story should seek support from www.mymindhub.com or their local therapist
    • Recognition that such content may be triggering for some individuals
  • Foundation Coverage: Media coverage of the Liza Pavlakos Foundation should accurately represent that the Foundation collects goods rather than monetary donations.

Media Information We May Collect

  • Journalist/media representative contact information
  • Publication/outlet details
  • Interview requests and scheduling information
  • Usage of provided media materials

All media interactions are subject to this Privacy Policy.

CHILDREN'S PRIVACY

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

KEYNOTE PRESENTATION CONTENT DISCLAIMER

Traumatic Events and Sensitive Content

Norliza Pavlakos' keynote presentations may include discussions of personal traumatic events, adversity, and challenging life experiences when requested by corporate clients for business resilience, transformation, and overcoming adversity themes.

Content Customization Available

It is important to note that traumatic events do NOT have to be discussed in all presentations. The story and content can be tailored to be:

  • Strategically adapted to focus on business outcomes and professional insights
  • Adjusted in tone and depth to suit audience sensitivities and corporate contexts
  • Customized to emphasize business resilience, competitive advantage, and transformation themes
  • Refined to highlight strategic lessons and actionable takeaways without detailed personal trauma discussions
  • Scaled appropriately from inspirational business-focused content to deeper personal transformation narratives

All content customization requests should be discussed with your speaker bureau during the booking process to ensure the presentation meets your organization's needs, objectives, and audience comfort levels.

Content Warning for Full Story Presentations

When the full personal story is requested, presentations are designed for adult corporate audiences and may contain content that some individuals find emotionally challenging or triggering. Topics may include discussions of:

  • Personal trauma and adversity
  • Survival experiences
  • Business challenges and setbacks
  • Transformation through difficult circumstances

Audience Responsibility and Support

Norliza Pavlakos and Norliza.com do NOT take responsibility for any emotional distress or psychological impact experienced by audience members during or after keynote presentations.

Event organizers and attendees are advised:

  • Pre-Event Awareness: Event planners should inform attendees about the nature of content when relevant
  • Mental Health Support: Individuals who may be sensitive to discussions of trauma should:
    • Assess their own readiness to engage with such content
    • Have mental health support resources available
    • Visit www.mymindhub.com for verified mental health practitioners
    • Contact a licensed therapist in their local area
  • Post-Event Support: If any audience member is affected by the content presented, they should immediately seek support from www.mymindhub.com or their local mental health professional

Story Verification and Authenticity

All content presented in Norliza Pavlakos' keynote presentations is based on personal experiences and documented events. However, we recognize that audience members or clients may have questions about the authenticity or details of experiences shared.

For Verification Inquiries:

  • Contact the speaker bureau representing Norliza Pavlakos for your event directly for verification
  • Email media@norliza.com with "Verification Inquiry" in the subject line
  • Speaker bureaus can provide additional documentation, references, and verification as appropriate

For clients who do not believe aspects of the story: We encourage you to contact your speaker bureau directly or email media@norliza.com for proper verification and supporting documentation. We maintain transparency and authenticity in all presentations while respecting privacy considerations.

THE LIZA PAVLAKOS FOUNDATION

The Liza Pavlakos Foundation is a charitable initiative that collects goods and in-kind donations rather than monetary contributions. If you interact with the Foundation through this Website:

Data Collection for Foundation Activities

  • We may collect contact information for donation coordination
  • We may collect information about goods or services being donated
  • We may communicate updates about foundation activities and impact

Privacy of Foundation Supporters

All personal information collected in connection with the Liza Pavlakos Foundation is subject to this Privacy Policy and is treated with the same confidentiality and security measures as all other data.

For more information about the Foundation, donation opportunities, or to coordinate contributions of goods, please contact: media@norliza.com

THIRD-PARTY LINKS AND SERVICES

Our Website may contain links to third-party websites, social media platforms, or services that are not operated or controlled by Norliza. This Privacy Policy does not apply to third-party websites or services.

We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

Third-Party Services We May Link To

  • www.mymindhub.com - Our mental health directory platform for verified practitioners and mental health support
  • Social media platforms (LinkedIn, Twitter, Instagram, Facebook)
  • Video platforms (YouTube, Vimeo)
  • Speaker bureau websites
  • Event registration platforms
  • Media and publication websites

Important Referral: Norliza.com is NOT a mental health website. For all mental health support, resources, and verified practitioners, we direct visitors to www.mymindhub.com. My Mind Hub is Australia's mental health directory platform connecting people with verified mental health practitioners.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if changes are material (if we have your email address)
  • Post a notice on our Website homepage

Your continued use of our Website after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

All inquiries must be submitted via email to info@norliza.com. We do not accept phone inquiries.

For privacy-related inquiries specifically, please include "Privacy Inquiry" in the subject line of your email.

Booking Inquiries: All speaking engagement bookings must be made through our global speaker bureau representatives. We do not accept direct bookings.

If you send a booking inquiry directly to info@norliza.com, we will redirect your inquiry to an appropriate speaker bureau who will organize the booking on your behalf.

Please contact your preferred speaker bureau to inquire about Norliza's availability, or we can connect you with a suitable bureau partner.

Mental Health Support: If you are seeking mental health resources or support, please visit www.mymindhub.com or contact a licensed mental health professional in your local area. Norliza.com is not a mental health service provider.

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

DATA PROTECTION OFFICER

For matters specifically related to data protection and privacy compliance, you may contact our Data Protection Officer at:

COMPLAINTS AND DISPUTES

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)

For EU/UK residents

You may lodge a complaint with your local data protection supervisory authority.

For California residents

You may file a complaint with the California Attorney General's Office at: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

CONSENT AND ACKNOWLEDGMENT

By using our Website, submitting information through our contact forms, or engaging our speaking services, you acknowledge that:

  • You have read and understood this Privacy Policy
  • You consent to the collection, use, and disclosure of your information as described in this policy
  • You are at least 18 years of age or have obtained parental/guardian consent
  • The information you provide is accurate and complete to the best of your knowledge

If you do not agree with this Privacy Policy, please do not use our Website or provide us with any personal information.

Thank you for trusting Norliza Pavlakos with your information. We are committed to maintaining your privacy and providing exceptional keynote speaking services.